지원 종료 정책

1. 지원 종료 정책(WiZ 기기)

2. 지원 종료 정책(WiZ 모바일 애플리케이션)

3. WiZ 기기 및 WiZ 모바일 애플리케이션에 대한 현재 지원 상황

WiZ 기기 및 WiZ 모바일 애플리케이션에 관한 현재 상황은 섹션 3을 참조하십시오.

이 지원 종료 정책의 목적상 "WiZ 기기"는 WiZ 제품(WiZ 플랫폼에 연결하는 WiZ, Philips 또는 제3자 브랜드 제품) 중 해당 WiZ 제품과 WiZ 시스템(WiZ 모바일 애플리케이션 또는 WiZ 모바일 애플리케이션 및 WiZ 클라우드) 간에 양방향 통신이 이루어지는 제품을 의미합니다.

이 지원 종료 정책의 약관과 WiZ 기기 제한 보증 사항이 충돌하는 경우는 지원 종료 정책의 약관이 우선 적용됩니다.

이 지원 종료 정책은 수시로 업데이트될 수 있습니다. 이 경우 업데이트 된 정책은 WiZ 웹사이트에 게시됩니다.

Important notice on software updates, online services and compatibility

The WiZ devices can receive software updates directly from Signify when connected with Internet access and used with the official WiZ mobile application.¹

Signify intends to provide your WiZ device with major platform feature software updates, if any, for a minimum of one (1) year from the date of your purchase from an authorized reseller (except in cases where the hardware is not compatible).

In addition, Signify intends to continue to support your WiZ device with required security, quality and interoperability updates as well as to maintain compatibility with our online services and the latest version of our WiZ mobile application for a minimum total of five (5) years from the date of your purchase from an authorized reseller.

After this date, Signify may choose to continue to provide software updates and/or compatibility with online services and/or our WiZ mobile applications for your WiZ device at its discretion. Should software updates and/or compatibility with online services and/or our WiZ mobile applications however be terminated, we recommend you upgrade to a new version of the product.

¹ Products installed via a Matter commissioner will also be able to receive updates.

Important notice on updates and publication

In this End of Support policy:

• Major Version Update means a version update that contains significant changes to the mobile application that impact the overall design, functionality or technical architecture of the application. An major version update will be indicated by an increase of the version number to the left of the first decimal point in the version number (eg. 1.y.z -> 2.y.z)
• Minor Version Update means a version update that contains smaller or incremental changes to the functionality of the mobile application and might include bug fixes or security improvements. An minor version update will be indicated by an increase of the version number to the right of the first decimal point in the version number (eg. x.14.z -> x.15.z)
• Hotfix Update means an update that contains no functional changes but might contain important bugfixes or security improvements. A hotfix version update will be indicated by an increase of the version number after the last decimal point (eg. x.y.235 -> x.y.236)

Signify intends to continue to support the WiZ mobile applications with Minor Version Updates and Hotfix Updates for a minimum total of three (3) years from the first release of the last Major Version Update.

Signify intends to continue to support a version of an mobile application with Minor Version Updates and Hotfix Updates and not retire such WiZ mobile application for a minimum total of one (1) year from launching a further Major Version Update of such WiZ mobile application. Updates for retired mobile applications will be discontinued and the mobile applications will no longer be available.

The following products are in their end of support period:

WiZ(legacy) mobile application, end of support starting date of August 2024

The following products are in active support:

All WiZ devices
WiZ V2 mobile application